We are unable to offer refunds on custom Grillz.
We charge a 50% cancelation fee for any orders canceled before we start making your Grillz. Once works have started you are unable to cancel.
We guarantee that our grillz will fit the mould that you provide but we can not guarantee that they will fit your teeth as the mould may not be 100 percent accurate.
In this case we will offer to send you a new mould kit and redo the Grill for you.